Customer questions & answers

Q
Why is the payment method I want to use not available?
A

During Anniversary Sale, a large number of payments are being processed at the same time. Some online payment providers may experience an overload and temporarily take their service offline. We suggest that you use another payment method to place your order or wait and try again later.

Q
I paid for my order already, but I haven’t received a message from my bank. What’s going on?
A

Because we are processing a high of amount payments at the same time, it might take a bit longer than usual before you get an update from your bank.

  • If the order status says: Payment is verified, it means we’ve already started processing your payment.
  • Please check your order status again in 6 hours.